Return & Refund Policy

At More & Cope, many of our pieces are vintage, antique, pre-owned, or one-of-a-kind. Signs of age such as light surface wear, patina, small variations, and other age-appropriate characteristics are part of the nature of vintage pieces and are not considered defects when disclosed in the listing.

Returns

Eligible items may be returned if you contact us within 7 days of delivery.

Approved returns must be shipped back within 14 days of the original delivery date and must be returned in the same condition in which they were received.

To begin a return, contact us at [your More & Cope customer-service email] with your order number and the item you would like to return. Please do not send an item back before receiving return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or materially different from its description.

Original shipping charges and paid Signature Gift Presentation fees are non-refundable.

Vintage & Antique Condition

Please review all photographs, measurements, condition notes, and descriptions before purchasing. We photograph and describe notable wear or damage to the best of our ability.

Because vintage and antique pieces have had a previous life, minor scratches, patina, variations in finish, and other age-related characteristics should be expected.

If you would like additional photographs or condition information before purchasing, please contact us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include photographs of:

  • the item
  • the damage
  • the shipping box
  • the interior packaging

Please keep all packaging until the issue has been resolved.

We will work with you to arrange a replacement, refund, or other appropriate resolution.

Non-Returnable Items

The following are not eligible for return:

  • gift cards
  • Signature Gift Presentation or other gift-wrapping charges
  • personalized or special-order items
  • items specifically marked Final Sale

Nothing in this policy limits any consumer rights that cannot legally be waived.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Processing time after issuance may vary depending on your bank or payment provider.

For questions about a return or refund, contact [customer-service email].

Shopify specifically recommends that a refund policy make clear the return window, return destination, who pays return shipping, refund timing and customer contact method.